Keynotes • Workshops • Facilitation
Turn Good Service Into Unforgettable Experiences
When your team makes people feel something, price stops being the conversation. I help organizations build people-first cultures that customers remember and talk about.
Meet Kristin
I run a shutter manufacturing company. I know — not the résumé you’d expect from someone teaching hospitality.
But that’s exactly the point. Southern Crafted Shutters competes in a market full of companies selling nearly identical products at nearly identical prices. What sets us apart isn’t the shutter. It’s how we make people feel at every step — the quote, the update, the fix when something goes wrong.
I’ve spent 30-plus years in sales, service, and leadership, and I hold an International MBA from the University of South Carolina. I’m a certified Unreasonable Hospitality facilitator and coach, and I’ve been named one of South Carolina’s Women in Business and a two-time Professional Woman in Building of the Year.
I don’t teach theory from a stage. I teach what I run every day — a real business, with a real team, in a tough market — and I show teams how hospitality becomes their competitive advantage.
A People-First Approach
Sessions People Actually Feel
Nobody remembers a lecture. So I don’t give them.
My sessions are built around movement, conversation, and real application. Attendees don’t just hear ideas — they leave with a specific plan for their own business, team, or customer experience. Cross-industry examples spark ideas that industry-specific advice never could, and the room does the thinking together.
The result: people leave inspired and equipped to act on Monday morning.
Ways to Work Together
Every organization is different. Whether you need a keynote that energizes a room or a working session that changes how your team shows up, here’s how we can work together.
Keynotes (45–60 min)
High-energy, idea-packed sessions to open or anchor your event. Available in person or virtually.
Interactive Workshops (2–4 hrs)
Hands-on working sessions where teams leave with real action steps, not just notes. Ideal for retreats, team days, and conference deep-dives.
Custom Training
Tell me your goals and challenges, and I’ll build a program that fits.
Signature Session
Beyond the Product: Why the Best Companies Compete on Experience, Not Price
A six-step framework for building a people-first culture that works on two levels: treating your team like your best customers, and bringing a hospitality mindset to every client relationship. Attendees learn to turn ordinary moments — a quote, a site visit, an order update — into the reason people stay, refer, and come back.
You’ll walk away with:
- Why the companies people love aren’t the cheapest or the biggest
- The moments in your customer and employee experience that actually build loyalty
- A simple framework for a culture people want to work for and buy from
- Ideas you can implement immediately — no new headcount, no bigger budget
What People Say
“Kristin brought the content to life with comprehensive knowledge, insight, and contagious energy. What set her apart was her ability to translate big ideas into practical, actionable feedback.” — Brittany
“After Kristin’s workshop, I went back to the office and started planning all sorts of ways to improve my customer interactions. We have so many new ideas we’re excited to implement.” — Triska H.
“Kristin is clearly passionate, and her enthusiasm comes through in her delivery. Our group was a mix of professions, but the content was broadly applicable. Everyone walked away inspired and with solid next steps.” — Jimmi Leigh G.
Ready to Make Your Team Unforgettable?
Whether you need a keynote that energizes a room or a workshop that changes how your team shows up, let’s build something your people — and your customers — won’t forget.